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| Datacenter outage | |
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| Topic Started: May 31 2008, 08:06 PM (6,530 Views) | |
| Brandon | May 31 2008, 08:06 PM Post #1 |
Hypnotoad
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An issue at one of the datacenter buildings has knocked the domain name system for InvisionFree and ZetaBoards offline. Since your ISP remembers domain name information for a few hours at least, this outage will not immediately affect all users. Please note that even if you can not reach your board, no data has been lost and the server itself is fine. We are working to bring up a backup domain name system for InvisionFree and ZetaBoards as soon as possible. |
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| Brandon | May 31 2008, 08:12 PM Post #2 |
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Hypnotoad
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We will be using this downtime to work on Server 15 since we are still able to work on the machine through a direct connection. After we complete work on Server 15, we will continue conversions on it. |
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| Brandon | Jun 1 2008, 03:36 AM Post #3 |
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Hypnotoad
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InvisionFree domain service has been restored. It may take a few hours for your ISP to detect the changes. |
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| Brandon | Jun 1 2008, 03:03 PM Post #4 |
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Hypnotoad
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All remaining domain name systems should be restored. It may take a few hours for your ISP to detect the changes. |
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| Ben | Jun 2 2008, 01:58 PM Post #5 |
v_ben > c
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(Re-posted from the IF board.) We're still working to restore normal service to all InvisionFree and ZetaBoards communities. Many users will have no issue accessing their boards as of this time, however were aware that that isn't the case for everyone. Just to provide a bit more information on what's occurring. The datacenters where the InvisionFree servers are located at had an issue that knocked out electricity to an entire building of servers. While InvisionFree and ZetaBoards had no servers in that particular building, the DNS servers that service them were located there. DNS servers are computers that route internet traffic. They're what allows you to type in and url like http://invisionfree.com and end up at our site. Without them you would need to remember long IP addresses to visit websites. This means if those servers aren't operational, then it can become an issue to try to reach a site by typing in its URL. In some cases the Internet Service Provider (ISP) that you use will cache, or store information that will still allow you to reach a site even if the DNS servers aren't operational. Currently the datacenter is trying to restore normal operation to all of its DNS servers, however it hasn't completely reached that point yet. We're working on our end to do what we can to restore normal access for everyone as soon as possible. Thanks for your patience during this time. Edited by Ben, Jun 2 2008, 02:00 PM.
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| Ben | Jun 2 2008, 01:58 PM Post #6 |
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v_ben > c
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The DNS servers that were affected by the electrical outage have been restored. At this time all boards should be functioning normally. If you or your members are still experiencing an issue it's a result of the DNS information being cached by your ISP. Unfortunately the only solution is to wait for them to update the information. Thanks again for your patience. |
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